FAQ

For assistance regarding ATF Online+, reach out to ATF Online+ Help Desk at the following channels:

1. ATF Online+ Platform: Type Help Desk on search bar and chat with us via the Company Chat button
2. Email: atf@reedexpo.com.sg
3. WhatsApp text or Call: +65 8027 8517 (Until 8 December 2021)

Operating Hours:
22nd December 2021 – 8th December 2021: 8.30am – 8.00pm (SGT, Monday to Friday)
9th December 2021 – 30th June 2022: 9.00am – 6.00pm (SGT, Monday to Friday)

Get started with ATF Online+. Watch this:

Log-In Access – 00:00
Teams Access [Company Registration Only] – 0:50
Homepage – 1: 24
Recommended for You – 1:38
Interested in You – 1:44
My Interested List – 1:54
My Schedule – 2:00
Homepage – 2:18
Need Help? – 2:27
Chat Box – 2:36
Exhibiting Companies – 2:50
Pavilions – 3:07
Program Listing & Screen Library Listing – 3:28
All Attendees – 3:34
Search Function – 4:02

Accessing ATF Online+

You can log in using your ATF Online+ activation link that will be sent to you by email titled “Your ATF ONLINE+ Access - Log in now” with your
Registration/Badge ID. On your first visit, you will then be prompted to create a password to connect to the platform. 

 If you have yet to receive your activation link email, please drop an email to atf@reedexpo.com.sg    

Yes, you may. ATF Online+ is designed to be mobile responsive, allowing you to conveniently access it from wherever you are. 

Do note that for best experience, do access it on your desktop (Chrome, Firefox or Safari). 

You will be asked to verify your personal information, update your interests based on Genres available to increase the relevance of recommendations to you. 

For company registration delegates, you will be prompted to join Teams as an additional step. Key in your company name as the Team name, and you will be able to continue from there. 

It's a good idea to try out a few different networks to rule out the possibility of a WiFi issue. Switching to a different router or trying an ethernet connection may resolve the issue, so this is the first recommendation.

In many cases, the connection may be fast and stable enough at the modem, but a bad router or excessive traffic on the router can cause problems in the call. In an office environment for example, a router may be overloaded due to the number of computers connecting. So if this is the case, we recommend using Ethernet.

Managing My Company at ATF Online+

This feature allows your team members to have an overview to manage your team member’s meetings, manage Inbound Leads to export data and also certain information displayed on your Company’s profile.

Go to Teams icon button. Under the left navigation, click on Meetings. You will be able to see the availability of your fellow team members, and also the meetings that they are schedule for. 

You can also arrange meetings on behalf of your team members on this page. However, your team member and the attendee would need to have a connection established first, via the Interested function, before a meeting can be arranged. 

Go to Teams icon button. Under the left navigation, click on Inbound Leads. 

The section features profiles of attendees that have shown interest, connected or interacted with you, your team members and/or your company profile.  

These profiles will remain on the list until you take action on them by requesting a meeting, showing interest or skipping the profile. 

Go to Teams. Under the left navigation, click on Contacts. 

The section features profiles of attendees that have connected or scheduled a meeting with your team members. 

Company Chat is a feature that allows companies with Teams enabled to chat directly with attendees. These messages go into a communal inbox for the company that any team member can pick up and respond to. When a team member responds to a message, the message comes through as if the Company responded to the conversation. Users can Instant Message the Company through the Company Profile.

Yes, you can. Go to Teams. Under the left navigation, click on Export. 

Under Export Meetings, click on the button Click to Generate CSV, followed by the Download button. A spreadsheet file with basic information of the people your team members had meetings with, will be downloaded to your device. 

Yes, you can. Go to Teams. Under the left navigation, click on Export. 

Under Export Contacts, click on the button Click to Generate CSV, followed by the Download button. A spreadsheet file with basic information of team members contacts, will be downloaded  to your device. 

Go to Teams. Under the left navigation, click on Programme Listing. 

Here you can edit the information of your existing programmes, or add new programmes to your company’s listing, up to a maximum of 20 programmes. 

You can edit or add a display image for your programme, together with a title, description, genre and website to link to if any. 

Click Add once you are done.   

Go to Teams. Under the left navigation, click on Screening Library Listing. 

Here you can edit the information of your existing screening library videos, or add new videos to your company’s listing, up to a maximum of 10 videos. 

You can edit or add a display image for your video, together with a title, description, genre and website to link to if any. 

Your video needs to be hosted on Youtube or Vimeo. It can be a public or unlisted video to be viewed by users, but NOT private.   

Please share only EMBED link, i.e. https://www.youtube.com/embed/... or https://player.vimeo.com/video/.  

Click Add once you are done.  

Managing My Profile at ATF Online+

 

Log in to the platform using your login and password  

  • Click on the PROFILE icon (top-left corner of the page) 
  • Update your profile on this page 
  • Click UPDATE at the end of each step 

Go to your Profile page (top, left hand corner). Under the left navigation, you will see Manage My Availability. Click on that. 

You will see your Availability calendar. If you are booked for a meeting, that particular time slot would have been blocked and marked as Busy. 

You can also block certain time slots that you are not available to take meeting requests, by just clicking on that particular time slot. You will be marked Busy then, and no one would be able to arrange for meetings with you. 

Click Save once you are done. 

Do always take note of the time zone shown. 

Go to your Profile page (top, left hand corner). Under the left navigation, you will see Change Email.  

 Enter your new email address and click Save.

Go to your Profile page (top, left hand corner). Under the left navigation, you will see Change Password.

Enter your new current password, followed by your new password. 

You will need to confirm your new password and click save.  

Go to your Profile page (top, left hand corner). Under the left navigation, you will see Manage Notifications. 

You can decide if you would like to receive email notifications for chats received, and also push notifications on your devices. 

Slide right to turn on, so that you do not miss out on important messages and information. 

Click Save

Setting Meetings at ATF Online+

Recommendations has been tailored to get the best matches and increase the relevance of attendees that you might be interested in, based on the information that you have provided during your first log-in. 

You can see your recommended profiles, by clicking on RECOMMENDED FOR YOU, accessible via the left panel. Click on that. 

It is a great way to discover potential connections generated by the system. 

You can initiate a handshake with an attendee you meet at ATF Online+ by clicking on the ‘Interested’ button on their profile. 

The recipient will need to reciprocate by showing Interest in you too, before a connection can be established. 

You will receive a notification if someone shows an interest in you. You can also check who has shown interest in you, by clicking on INTERESTED IN YOU, accessible via the left panel. 

Respond by clicking on ‘Interested’ to establish the connection. If you are not keen, click Skip. 

To keep track of profiles that you have shown interest in, click on MY INTERESTED LIST, accessible via the left panel. 

Note: Showing interest, i.e. establishing a handshake is the first step you will need to do before you can continue to chat or arrange for meeting. 

You can view all the connections you’ve made at ATF Online+, under MY CONNECTIONS, accessible via the left panel. Click on that. 

All the connections you’ve made i.e. the ones you have made handshakes with or meet will be listed here. 

You will come across MY SKIP LIST on the left panel of your screen. 

Listed here are the profiles that you have anonymously skipped. 

While browsing through the Attendee directory, you may come across profiles that you are not interested in. You may click on Skip so that you would not receive future invites from them. 

To enable the chat option, you will need to either:  

Option 1:  Have a confirmed meeting with the contact, before you can start chatting with him or her. 

Option 2:  Show mutual interest in each other using the "Interested” tool. Having a mutual interest using the interest tool will allow you to start chatting.  

The Chat button will only appear when either of this condition is fulfilled. Click on the Chat button to start your conversation! 

To be able to arrange for a meeting, you and the attendee must establish a reciprocal connection first, via the Interested feature. 

Once that is done, then will you be able to request for a meeting with the attendee. The function for you to do so is available at the attendee’s profile page. 

Set the date and time, and drop a personalised message before you send over your meeting request. 

The recipient will receive a notification on the meeting request, to which he/she needs to accept before the meeting is set. 

Incoming meeting requests will be sent to you via notifications on ATF Online+ and through your email account.  

Once the meeting is accepted, the Virtual Meeting Room button will appear (if the meeting is pending or cancelled, the Virtual Meeting Room button won’t be available). 

Virtual Meetings can be joined 5 minutes before the scheduled start time. You can join the meeting from your email or at the ATF Online+ platform by clicking the Virtual Meeting Room button. 

Once you click on the Virtual Meeting Room button, you will be directed to your virtual meeting room. 

You can go in and out of the Virtual Meeting Room within your scheduled meeting time, however, once the meeting time has expired you won’t be able to access your Virtual Meeting Room. Meeting duration is not limited.  

You will be able to share your screen to showcase your presentations and play videos, but you will be unable to record your meeting.

It is possible to have more than one person in the video meetings. 

Once the first meeting invitee has accepted your meeting request, the meeting is deemed to be confirmed.  

You will see the button Add Invitee+, which allows you to add more participants to the meeting. 

You do so by clicking on the MY SCHEDULE tab, located on the left panel of your screen. 

Your meeting schedule will be listed here, together with conference session that you have added.  

You may also be able to keep track on meeting invites that have not been confirmed, i.e. Pending, by clicking on the filters available at the top of this page. 

You will also receive an email reminder 10 minutes before your meeting is about to begin. 

Accessing ATF Online+ Conference Sessions

You can view all the conference sessions for ATF and ScreenSingapore under the EVENT AGENDA, accessible via the left panel. Click on that.

You will then reach the EVENT AGENDA page, where all conference sessions throughout the ATF week (1 to 3 December 2021) are listed under.

At the top of the page, you will see the various filters available.

If you know the exact date or session that you would like to attend, you can use this filter to reach the session directly.

 The particular session’s information will be listed on the page. Simply add that sessions that you are interested in to your Agenda, by clicking on Add to schedule.

Once that is done, the selected sessions would be reflected under your “MY SCHEDULE” tab.  

You will be able to keep track of your preferred sessions and not miss any of it, and watch the session once it runs.

General

ATF@Marina Bay Sands is the ATF Opening Day event that will take place at Marina Bay Sands, Singapore on 1 December 2021. It is by invitation only.

ATF Online+ is the digital edition of Asia TV Forum & Market (ATF). It will remain online from 1 December 2021 till 30 June 2022.

For the full features of ATF Opening Day@Marina Bay Sands and ATF Online+, speak to our ATF representatives here.

Due to the pandemic restrictions, access to the in-person ATF@Marina Bay Sands is by invitation only.

Yes, you will be able to gain FULL access to ATF Online+ with your ATF@Marina Bay Sands pass.

If you have registered for ATF@Marina Bay Sands, the In-Person event, you will not need to sign up for ATF Online+. 

However, if you are only keen on the digital extension of ATF, the ATF Online+, you will need to submit your registration.

No. Due to the pandemic restrictions, access to the in-person ATF@Marina Bay Sands is by invitation only.

Registration

Both passes grant you access to ATF Online+.

ATF Online+ Digital Pass (Individual) allows access to only one attendee per pass.

ATF Online+ Digital Package (Corporate) is a group package that allows access to 3 attendees from the same company.

Please reach out to our ATF representatives for more details.

Online registration for digital edition of ATF, ATF Online+ will start end June.  Thereafter you will be able proceed to sign up for the event. 

For users who did not manage to complete your registration, you would receive an email notifying you of the registration status.  In this email, there would be a link which you can click to return to your initial registration.  Do note that you would need to input the email address that you first used during your registration in order to retrieve your details. 

In the event you still encounter any error, please feel free to reach out to Customer Service.

Each registration page timeout every 30minutes if there is no activity detected. An email with subject title “Incomplete Order For Asia TV Forum& Market (ATF) and ScreenSingapore” will be sent to your inbox.

Please use the same device and do not clear your internet history or cookies in order to ensure all information that have been filled previously will be retained. 

In the email, there is a “Resume Registration” link that will bring you to a page for you to continue your registration journey.

Enter the email address that you had used at the start of your registration, and discount code (if applicable). 

If the page timeout again, please wait for the next “Incomplete Order Email” and click onto the new link to continue.

In the event you still encounter any error, please feel free to reach out to Customer Service.

To do so, please contact us at atf@reedexpo.com.sg

Videos URL links are required for submission.  Do note that there is no video uploading function. 
The URL submitted for the videos are to be compatible for showcase on either Youtube or Vimeo. 
Please ensure that your video is set to Public/Unlisted and is not region-locked. 


How to retrieve a Youtube URL:

Step 1: Go to Youtube and the specific video that you would like to submit. 

Step 2: Click onto the “Share” button at the bottom right of the video frame. 

Step 3: Choose “Embed” option

Step 4: Copy the URL link Example: https://www.youtube.com/embed/XXXXXXX

Step 5: Place it onto the ATF Online+ registration form field.

 

It would be easier to finalise and prepare all the video links before you start with the registration, so that you would not be time-pressured or encounter any time-out issues.  

To do so, please contact us at atf@reedexpo.com.sg

You can register online and pay by credit card (VISA or MASTERCARD), PayPal or wire transfer.