The audio/ video connection of my meeting on the platform is poor.

If you are experiencing any issue(s) with latency, frozen screen, poor quality audio/video, or meeting getting disconnected while using a home or non-enterprise WiFi connection, try the following: 

  • Check your Internet bandwidth using an online speed test, such as nperfSpeedtest, or Comparitech
  • Try to connect directly via Wired (if your internet router has wired ports)
  • Try bringing your computer or mobile device closer to the WiFi router or access point in your home or office
  • Upgrade your WiFI router firmware. Check your WiFi router vendor support site for firmware upgrade availability. 
  • Use a WiFi extender such to increase the distance and strength of your WiFi signal
  • Use a higher powered/long-range WiFi such to increase the WiFi signal on your PC or Mac
  • Use a cable modem (if you have cable modem) to improve internet performance

If you are on corporate WiFi, try the following:

  • Switch to a Wired connection
  • Switch to a different WiFi hotspot if possible
  • Check your Internet bandwidth using an online speed test, such as nperfSpeedtest, or Comparitech
  • Contact your corporate IT department to check your WiFi hotspot
  • Turn off your corporate VPN if it's not required for the meeting

How do I make a connection at ATF Online+?

You can have a handshake or arrange meetings with attendees you meet at ATF Online+.

These would be your connections at ATF Online+.

You can view all the connections you’ve made at ATF Online+, under MY CONNECTIONS, accessible via the left panel. Click on that.

All the connections you’ve made i.e. the ones you have made handshakes with or meet will be listed here.

What does ‘Interested’ means?

You can initiate a handshake with an attendee you meet at ATF Online+ by clicking on the ‘Interested’ button on their profile.

The recipient will need to reciprocate by showing Interest in you too, before a connection can be established.

You will receive a notification if someone shows an interest in you. You can also check who has shown interest in you, by clicking on INTERESTED IN YOU, accessible via the left panel.

Respond by clicking on ‘Interested’ to establish the connection. If you are not keen, click Skip.

To keep track of profiles that you have shown interest in, click on MY INTERESTED LIST, accessible via the left panel.

Note: Showing interest, i.e. establishing a handshake is the first step you will need to do before you can continue to chat or arrange for meeting.

How to chat with an attendee?

To enable the chat option, you will need to either:

Option 1: Have a confirmed meeting with the contact, before you can start chatting with him or her.

Option 2: Show mutual interest in each other using the "Interested” tool. Having a mutual interest using the interest tool will allow you to start chatting.

The Chat button will only appear when either of these condition is fulfilled. Click on the Chat button to start your conversation!

How do I arrange for meeting with an attendee at ATF Online+?

To be able to arrange for a meeting, you and the attendee must establish a reciprocal connection first, via the Interested feature.

Once that is done, then will you be able to request for a meeting with the attendee. The function for you to do so is available at the attendee’s profile page.

Set the date and time, and drop a personalised message before you send over your meeting request.

The recipient will receive a notification on the meeting request, to which he/she needs to accept before the meeting is set.

Incoming meeting requests will be sent to you via notifications on ATF Online+ and through your email account. 

How do I enter the meeting room?

Once the meeting is accepted, the Virtual Meeting Room button will appear (if the meeting is pending or cancelled, the Virtual Meeting Room button won’t be available).

Virtual Meetings can be joined 5 minutes before the scheduled start time. You can join the meeting from your email or at the ATF Online+ platform by clicking the Virtual Meeting Room button.

Once you click on the Virtual Meeting Room button, you will be directed to your virtual meeting room.

You can go in and out of the Virtual Meeting Room within your scheduled meeting time, however, once the meeting time has expired you won’t be able to access your Virtual Meeting Room. Meeting duration is not limited.

You will be able to share your screen, but you will be unable to record your meeting.

Can more than one person join in the video meetings?

It is possible to have more than one person in the video meetings.

Once the first meeting invitee has accepted your meeting request, the meeting is deemed to be confirmed.

You will see the button Add Invitee+, which allows you to add more participants to the meeting. 

How do I keep track of my meeting schedule?

You do so by clicking on the MY SCHEDULE tab, located on the left panel of your screen.

Your meeting schedule will be listed here, together with conference session that you have added.

You may also be able to keep track on meeting invites that have not been confirmed, i.e. Pending, by clicking on the filters available at the top of this page.

You will also receive an email reminder when your meeting is about to begin.

I’m on ATF Online+ and I need help. What can I do?

On the front page of ATF Online+, you will see the button NEED HELP?
You can access this via the left panel as well.
Click on it.

You will see the profiles of our various support staff, ready to assist you.
Click on the one that best matches the issue that you are facing.

You will first need to click on ‘Interested’, before you can start chatting with them.

Should you need to speak to someone, you can make a Whatsapp call to one of the numbers listed on the profile.

Who can I approach should I need additional help?

You may e-mail us at 

In your e-mail, please include details of the issue that you face so that we can respond to you accordingly.