FAQ

ATF is returning as an in-person event this year.  Taking place 7 – 9 December 2022 at Marina Bay Sands in Singapore.

Click here to find out more about how you can participate in ATF this year.

Yes, you do.

Online registration has closed. Please register on-site between 6 to 9 December at L4, Sands Expo and Convention Center.

ATF Online+ is the digital extension of the in-person edition.  At ATF Online+, you can check out the list of attendees, chat with the attendees, review the latest programme offerings, and obtain exclusive industry insights and data.

ATF Online+ will be available to all registered delegates from 3 November 2022 till 28 February 2023. 

ATF Online+ is the digital extension of ATF.  Delegates who have signed up for the in-person market will be able to gain access to this digital extension. Delegates will receive an activation email/link in the 1^st week of November. Upon receipt, please activate your account and start networking with the buyers before you see them face-to-face from 7 – 9 Dec.

From 29 August 2022, all travellers can enjoy quarantine-free travel in Singapore regardless of their vaccination status.

Click here for the latest updates on border requirements or restrictions (www.ica.gov.sg).

Mask-wearing is not required, except in healthcare facilities and public transport. For the latest updates on Safe Management Measures (SMMs), please click here (www.moh.gov.sg).

All Singapore Citizens, Permanent Residents, Long-Term Pass Holders, and foreign visitors are required to submit the SG Arrival Card (https://eservices.ica.gov.sg/sgarrivalcard) before arrival. We strongly encourage you to complete it online 3 days prior to the date of your arrival in Singapore. Please note the SG Arrival Card is an electronic health declaration and not a visa.

Both packages provide you access to the in-person event at Marina Bay Sands as well as ATF Online+.  Click here to find out what the various options are.

Should you need clarity on the various packages available, please contact us at atf@rxglobal.com for more information.

If you did not manage to complete your registration journey, you will receive an email link to return to the page to complete your submission. Please type in the same email address in order to proceed.

For further assistance, please contact ATF team at atf@rxglobal.com and to include screenshots of the issues that you are facing.  

Each registration page has a timeout period of 30 minutes if there is no activity detected. An email with subject title “Incomplete Order for Asia TV Forum & Market (ATF)” will be sent to your inbox.  

Please use the same device and do not clear your internet history or cookies so as to ensure all information that were filled previously will be retained.  

In the email there is a link “Resume Registration” that will bring you to the page where you can complete your registration.   

Enter your email address that you used at the start of your registration, and discount code (if applicable).  

If the page does a timeout again, do not use the same link. Wait for a new “Incomplete Order” email.  

To amend or update your registration, please email us at atf@rxglobal.com.

You are required to provide a video URL, as there is no video file uploading.  

The recommended URL for the videos to be compatible to the platform will be Youtube and Vimeo.  

Ensure your video is set to Public/ Unlisted and is not region-locked.

To embed a YouTube URL

1. Go to the video on YouTube you want to feature on your page within the platform.
2. Click the Share button and then Embed
3. Copy the URL link. Example: https://www.youtube.com/embed/XXXXXXX
4. Placed it onto the registration form field   

To do so, please contact us at atf@rxglobal.com.  

You can register online and pay by credit card (VISA or MASTERCARD) or via wire transfer.

You can log in using your ATF Online+ activation link that will be sent to you by email titled “Your ATF ONLINE+ Access - Log in now” with your Registration/Badge ID. On your first visit, you will be prompted to create a password to connect to the platform. 

If you did not receive your activation link via email after completing your registration, please send an email to atf@rxglobal.com    

Yes, you may. ATF Online+ is designed to be mobile responsive, allowing you to conveniently access it from wherever you are.  

Do note that for best experience, do access it on your desktop (Chrome, Firefox, or Safari).  

You will be asked to verify your personal information, and update your interests based on Genres available to increase the relevance of recommendations to you.  

For company registration delegates, you will be prompted to join Teams as an additional step. Key in your company name as the Team name, and you will be able to continue from there.

It's a good idea to try out a few different networks to rule out the possibility of a WiFi issue. Switching to a different router or trying an ethernet connection may resolve the issue. 

In many cases, the connection may be fast and stable enough at the modem, but a bad router or excessive traffic on the router can cause problems in the call. In an office environment for example, a router may be overloaded due to the number of computers connecting. If this is the case, we recommend using Ethernet.

This feature allows your team members to have an overview to manage your team member’s meetings, manage Inbound Leads to export data, and certain information displayed on your Company’s profile. 

Go to the Teams icon button. Under the left navigation, click on Meetings. You will be able to see the availability of your team members, and the meetings that they are scheduled for.

You can also arrange meetings on behalf of your team members on this page. However, your team member and the attendee would need to have a connection established first, via the Interested function, before a meeting can be arranged. 

Go to the Teams icon button. Under the left navigation, click on Inbound Leads.  

The section features profiles of attendees that have shown interest, connected, or interacted with you, your team members and/or your company profile.   

These profiles will remain on the list until you act on them by requesting a meeting, showing interest, or skipping the profile.  

Go to Teams. Under the left navigation, click on Contacts.  

The section features profiles of attendees that have connected or scheduled a meeting with your team members.  

Company Chat is a feature that allows companies with Teams enabled to chat directly with attendees. These messages go into a communal inbox for the company that any team member can pick up and respond to. When a team member responds to a message, the message comes through as if the Company had responded to the conversation. Users can send an Instant Message the Company through the Company Profile. 

Yes, you can. Go to Teams. Under the left navigation, click on Export.  

Under Export Meetings, click on the button Click to Generate CSV, followed by the Download button. A spreadsheet file with basic information of the people your team members had meetings with, will be downloaded to your device. 

Yes, you can. Go to Teams. Under the left navigation, click on Export.  

Under Export Contacts, click on the button Click to Generate CSV, followed by the Download button. A spreadsheet file with basic information of team members contacts, will be downloaded to your device.  

Go to Teams. Under the left navigation, click on Programme Listing.  

Here you can edit the information of your existing programmes, or add new programmes to your company’s listing, up to a maximum of 20 programmes.  

You can edit or add a display image for your programme, together with a title, description, genre, and website to link to if any.  

Click Add once you are done.  

Go to Teams. Under the left navigation, click on Screening Library Listing.  

Here you can edit the information of your existing screening library videos, or add new videos to your company’s listing, up to a maximum of 10 videos.  

You can edit or add a display image for your video, together with a title, description, genre, and website to link to if any.  

Your video needs to be hosted on YouTube or Vimeo. It can be a public or unlisted video to be viewed by users, but NOT private.   

Please share only the EMBED link, i.e. https://www.youtube.com/embed/... or https://player.vimeo.com/video/.   

Click Add once you are done.   

Log in to the platform using your login and password  

• Click on the PROFILE icon (top-left corner of the page) 
• Update your profile on this page 
• Click UPDATE at the end of each step 

Go to your Profile page (top, left hand corner). Under the left navigation, you will see Manage My Availability. Click on that. 

Go to your Profile page (top, left-hand corner). Under the left navigation, you will see Manage My Availability. Click on that.

You will see your Availability calendar. If you are booked for a meeting, that specific time slot would have been blocked and marked as Busy. 

You can also block certain time slots where you are not available to take meeting requests, by just clicking on that specific time slot. You will be marked Busy then, and no one would be able to arrange meetings with you.

Click Save once you are done. 

Do always take note of the time zone shown.  

Go to your Profile page (top, left-hand corner). Under the left navigation, you will see Change Email.

Enter your new email address and click Save.  

Go to your Profile page (top, left-hand corner). Under the left navigation, you will see Change Password.

Enter your new current password, followed by your new password.

You will need to confirm your new password and click save. 

Go to your Profile page (top, left-hand corner). Under the left navigation, you will see Manage Notifications.  

You can decide if you would like to receive email notifications for chats received, and push notifications on your devices.  

Slide right to turn on, so that you do not miss out on important messages and information.  

Click Save

Recommendations has been tailored to get the best matches and increase the relevance of attendees that you might be interested in, based on the information that you have provided during your first log-in.  

You can see your recommended profiles, by clicking on RECOMMENDED FOR YOU, accessible via the left panel. Click on that.  

It is a great way to discover potential connections generated by the system. 

You can initiate a handshake with an attendee you meet at ATF Online+ by clicking on the ‘Interested’ button on their profile. 

The recipient will need to reciprocate by showing Interest in you too before a connection can be established. 

You will receive a notification if someone shows an interest in you. You can also check who has shown interest in you, by clicking on INTERESTED IN YOU, accessible via the left panel. 

Respond by clicking on ‘Interested’ to establish the connection. If you are not keen, click Skip. 

To keep track of profiles that you have shown interest in, click on MY INTERESTED LIST, accessible via the left panel. 

Note: Showing interest, i.e. establishing a handshake, is the first step you will need to take before you can continue to chat or arrange for meeting.  

You can view all the connections you’ve made on ATF Online+, under MY CONNECTIONS, accessible via the left panel. Click on that.

All the connections you’ve made, i.e., the ones you had handshakes with or met will be listed here.

You will come across MY SKIP LIST on the left panel of your screen. 

Listed here are the profiles that you have anonymously skipped.

While browsing through the Attendee directory, you may come across profiles that you are not interested in. You may click on Skip to avoid receiving future invites from them.

To enable the chat option, you will need to either:

Option 1: Have a confirmed meeting with the contact, before you can start chatting with him or her.  
Option 2: Show mutual interest in each other using the "Interested” tool. Having a mutual interest using the interest tool will allow you to start chatting.   

The Chat button will only appear when either of this condition is fulfilled. Click on the Chat button to start your conversation!  

To be able to arrange for a meeting, you and the attendee must establish a reciprocal connection first, via the Interested feature.

Once that is done, then will you be able to request for a meeting with the attendee. The function for you to do so is available on the attendee’s profile page.  

Set the date and time and drop a personalised message before you send over your meeting request.

The recipient will receive a notification about the meeting request, to which he/she needs to accept before the meeting is set.  

Incoming meeting requests will be sent to you via notifications on ATF Online+ and through your email account.   

Once the meeting is accepted, the Virtual Meeting Room button will appear (if the meeting is pending or cancelled, the Virtual Meeting Room button won’t be available).

You can hop onto the Virtual Meetings room 5 minutes before the scheduled start time. You can join the meeting from your email or the ATF Online+ platform by clicking the Virtual Meeting Room button.

Once you click on the Virtual Meeting Room button, you will be directed to your virtual meeting room.

You can go in and out of the Virtual Meeting Room within your scheduled meeting time, however, once the meeting time has expired, you won’t be able to access your Virtual Meeting Room. Meeting duration is not limited.

You will be able to share your screen to showcase your presentations and play videos, but you will not be able to record your meetings. 

It is possible to have more than one person in the video meetings.

Once the first meeting invitee has accepted your meeting request, the meeting is deemed to be confirmed.   

You will see the button Add Invitee+, which allows you to add more participants to the meeting.  

You do so by clicking on the MY SCHEDULE tab, located on the left panel of your screen. 

You may also be able to keep track of meeting invites that have not been confirmed, i.e., Pending, by clicking on the filters available at the top of this page. 

You will also receive an email reminder 10 minutes before your meeting is about to begin.